Billing & Payments

What payment methods do you accept?

Nansen accepts standard card payment methods for all subscription and API credit transactions. Debit/credit cards are accepted, including VISA, Mastercard, and more.

For annual subscriptions, we also accept crypto, including BTC, ETH, and USDC. Crypto payments are not available for monthly plans.

If you want to buy crypto, we offer fiat on-ramp via MoonPay. This update eliminates the friction of moving funds between platforms, bringing a streamlined deposit experience to your mobile device.

• Credit and debit cards

• Apple Pay for iOS users

• Google Pay for Android user

How do I manage the credit/debit cards associated with my Nansen account?

Nansen does not store your credit/debit card details. Your card details are securely managed by Stripe. As a Nansen customer you can manage all payments methods directly via Stripe here.

Please note you must enter the email associated for the Nansen account with recurring subscription.

If you wish to delete all card details, do reach out to Nansen support.

Where can I go to retrieve my invoices or receipts for my subscription?

If you paid through Stripe, you can access your historical invoices and receipts directly via Stripe here. Just enter the email address associated with your Nansen subscription to pull up your records.

If you paid through Google, Apple, or with crypto, then you need to reach to support@nansen.ai for help.

What should I do if my payment fails, I get double-charged, or my subscription isn't active after paying?

No worries, we’ve got you covered! Simply email support@nansen.ai and we’ll make sure to resolve your payment or subscription issue promptly.

Do you accept crypto payments?

Yes. Crypto payments are available for annual plans only. Monthly subscriptions can only be purchased with card payments.

If you want to buy crypto, we offer fiat on-ramp via MoonPay. This update eliminates the friction of moving funds between platforms, bringing a streamlined deposit experience to your mobile device.

Are payments geoblocked in any region?

Nansen uses third party payment processors which may enforce geoblocking in specific regions. You can keep up to date with their restrictions here:

• Stripe

• Moonpay